If you have any questions about when you can expect orders, commissions or anything else please get in touch with me : studio@amberhards.co.uk

Please note that the cyanotype prints are printed with a different company to the notebooks. This means that the shipping is charged for two different deliveries. They are both print on demand companies that have printers worldwide and will print and ship your order from the nearest place to you, ensuring much faster shipping times.

Cyanotype prints are printed to order and shipped by Gelato. They print and ship worldwide in the country that you have ordered from. Their expected shipping times are below:

	Avg. delivery time*
Economy Shipping	3-4 days
Express Shipping	2-3 days

*Delivery time includes us receiving your order, production and delivery to your customer. Delivery times and shipping costs are estimates and cannot be guaranteed. You will see the final costs and delivery times at checkout.

Book orders and one of a kind artworks are sent out once a week with a Royal Mail tracked service.

If you have placed an order and would like to change the delivery address, please contact me as soon as possible.

I gladly accept returns on damaged items- if a print arrives in a damaged condition, please contact me within 14 days of delivery with images of the damage. Gelato print (the company that handles the printing and dispatching of the printed artworks) provides this information: “Providing clear pictures of the damaged item and packaging helps us expedite the process of sending a replacement order. This information is crucial for our internal reporting and helps us investigate the issue with our print and logistics partners to prevent similar incidents in the future.”

I do accept cancellations or exchanges in some cases- please contact me if you have problems with your order as soon as possible.

If you receive an item via my studio that you believe to be faulty, you must report the fault including a photo within 7 working days to studio@amberhards.co.uk . I reserve the right to refuse a refund on any items that I do not deem to be faulty.

The following items cannot be returned or exchanged. Because of the nature of these items, unless they arrive to you damaged or defective, I cannot accept returns for:

Custom or personalised orders/commissions.
Made to order pieces
Online workshops
Digital patterns

I send all my products ie my book or knitted items out via Royal Mail ‘Tracked’ First Class, a service that you can track, and normally takes 1-3 days.

WORLDWIDE

Printed artworks are printed and dispatched by Gelato in the country that the order is made. Notebooks are printed and dispatched by Lulu in or as near to the country as possible that the order is made. I won’t be shipping one of a kind artworks to the USA and EU due to new regulations. Any customs charges or duties to be paid are the responsibility of the customer.

Returns

If you receive an item via my studio that you believe to be faulty, you must report the fault including a photo within 7 working days to studio@amberhards.co.uk . I reserve the right to refuse a refund on any items that I do not deem to be faulty.

The following items cannot be returned or exchanged. Because of the nature of these items, unless they arrive to you damaged or defective, I cannot accept returns for:

Custom, bespoke or personalised orders/commissions.
Online workshops, machine knitting patterns
Cyanotype print artworks.

We currently do not support returns for cyanotype prints because the products you order are printed and made specifically for each order.

Defective or Damaged Products

If you receive defective or damaged print orders that were not caused by the content provided by you, Gelato will cover the costs of a new order. This includes:

Damage to the delivered products
Errors in the number or quantity of the delivered products

Lack of quality of the delivered product

If you are not happy with the quality of the print please get in touch within 7 days to studio@amberhards.co.uk with images and a description of the problem so that I can raise a ticket with Gelato, the print company I am using to create the artworks.

Your refund will be made by Paypal, or in the same method used for the purchase.

Please note: You are responsible for the postage costs of returned or exchanged items to me. Please only send items via a tracked method of delivery that requires a signature on arrival, as it is considered your property until it arrives with me, and I am not liable to refund or exchange it.

Once I have received the item and checked that it is in a re-saleable condition, I will refund or exchange the item.

I aim to process all returns within 48 hours of reaching me and will email or write to confirm when this has been done. I am not responsible for any charges that may occur from Paypal or your bank when receiving payments.

You will be billed for postage of any exchange items, before the item is sent.

Order Changes and Cancellations with Prints

We highly recommend thoroughly reviewing all order details, including files and shipping information, before proceeding to checkout to prevent any errors. However, if a mistake is identified in the file or address, or if an order needs to be canceled for other reasons, it is possible to do so only if the order has not been sent for printing.

Once an order’s status progresses beyond “Passed” (meaning it has been marked as “Printed” or “Shipped”), modifications or cancellations are no longer feasible. The order will proceed to be printed as initially placed.

Please note that once the order reaches the “In Production” (after “Passed” but before “Printed”) status, you can still cancel, but you will only receive a refund for the shipping cost.

Understanding Customs Fees- Gelato Print

We (Gelato print) strive to fulfill orders locally whenever possible, leveraging our extensive network of over 140 print partners across 32 countries. This expansive reach enables us to offer local production in more than 200 countries worldwide.

While we prioritize local fulfillment, certain products or delivery locations may necessitate international shipping. To determine if a product is fulfilled locally, you can find country-specific information on the product page within our catalog: an indication of the countries where a product is fulfilled locally.

For orders shipped within the European Union, Switzerland, UK, Norway, US, CA, AU/NZ, or Singapore, we guarantee delivery with DDP (Delivered Duty Paid). This means no additional customs fees will be incurred.

All customs and duties incurred are the responsibility of the customer.

Notebooks

Notebooks are printed by Lulu and their normal production times are 3-5 business days, but your shopping cart should display the estimated production time specific to your order. The delivery time can be anywhere between 5-28 days.

They currently do NOT ship to the following countries/territories:

Belarus
Region of Crimea
Cuba
Iran
Johnston Island
North Korea
Russia
Saint Pierre Et Miquelon
South Sudan
Sudan
Syria
Republic Of Turkmenistan
Ukraine
Wake Islands
Yemen Arab Republic
Venezuela

Possible Delays/Additional Shipping Information

Incorrect delivery addresses, customs delays, natural disasters, and delivery restrictions may delay your order. Orders affected by such delays may take as long as 6 weeks to arrive. Lulu takes no responsibility for delivery delays outside of our control and will take no action on these orders during that time.

Untraceable Mail and Priority Mail services may require extra transit times and may take up to 28 days to complete delivery.
Untraceable Mail and Priority Mail orders that do not arrive within 28 days may be eligible for a reorder at the discretion of Lulu Support Staff. Please note that we will not offer more than one reorder for customers choosing to use untraceable shipping methods.
Packages shipped via Mail will be delivered using the postal service of the destination country.
Local Customs and Immigration agencies determine duties or taxes levied against packages arriving from outside the destination country. Click here for more information regarding VAT. These additional fees are the responsibility of the recipient. Lulu cannot be held responsible for any costs incurred by the purchaser or recipient of orders due to shipment failure or late delivery.
Packages shipped to military APO / FPO and diplomatic DPO addresses must use US Postal Service shipping. Ground, Expedited, and Express shipping cannot be used. To ensure your order is sent via USPS, make sure the country chosen at the shipping step is the United States of America.
Please note that we do support shipments addressed to Armed Forces Europe, Armed Forces Pacific, and Armed Forces America. Select the option that best fits your Armed Forces shipping destination.
Please allow for additional transit times when shipping outside of the continental United States (Hawaii, Alaska, Puerto Rico, APO addresses, and other US territories). If transit times exceed 14-21 days, please contact Lulu Support, who, at their discretion, may place a reorder.
For orders in the United States shipping to a P.O. Box, please use US Postal Service shipping (Mail or Priority). Ground, Expedited, and Express shipping cannot be used because FedEx cannot deliver to P.O. boxes.