DELIVERY & RETURNS

Covid-19

In light of what is happening all over the world here are some guidelines for postage and delivery.

  • I will be posting items once a week so please bear this in mind when placing an order.
  • I will keep working as long as the Royal Mail are running their delivery service.
  • I will keep working as long as I am able to get yarn from my supplier.
  • There is free delivery for any purchase.
  • I am selling gift cards with no expiration date.

 

If you have any queries about your order, or an order you would like to place, please contact me by emailing studio@amberhards.co.uk or call +44 (0)7976983119.

Delivery

All of the products are handmade. While I aim to have some in stock at all times, I may sometimes have to make your order up, so it may take 2-3 days to process your order.

Some of my products are made to order, so please allow me time to make it with the utmost care before it is shipped. More information about how much time to allow is available in the individual product description.

If you have placed an order and would like to change the delivery address, please contact me as soon as possible.

UK

I send all my products out via Royal Mail ‘Signed For’ First Class, a service that requires a signature upon arrival, and normally takes 1-2 days.

Returns

To return an item, please contact us by emailing studio@amberhards.co.uk

I hope you will be entirely satisfied by your Amber Hards knitwear, but if for any reason you are not, items you would like to return for an exchange or refund will be accepted within 14 days of delivery to you. Items returned outside of the 14 day period will only be accepted if they have been authorised by us first. Please note that your statutory rights are not affected.

Your refund will be made by Paypal, or in the same method used for the purchase.

Please note: You are responsible for the postage costs of returned or exchanged items. Please only send items via a tracked method of delivery that requires a signature on arrival, as it is considered your property until it arrives with us, and we are not liable to refund or exchange it.

The item must still have all labels attached and be unworn/in the same condition it was sent to you, so I can re-sell it.

Once I have received the item and checked that it is in a re-saleable condition, I will refund or exchange the item.

We aim to process all returns within 48 hours of reaching us and will email or write to confirm when this has been done. We are not responsible for any charges that may occur from Paypal or your bank when receiving payments.

You will be billed for postage of any exchange items, before the item is sent.